Important Ordering Information and Terms and Conditions of Sales

TELEPHONE HOURS

Our order number (Local & International (612) 465-9219 ) is available Monday through Thursday from 8:00 am through 6:00 pm, Friday from 8:00 am through 5:00 pm Central Time.

TERMS

We accept Visa, Mastercard and Discover cards.  You may also call ahead for shipping charges and then mail in a check or money order if you wish to prepay.

PRICES

Prices and terms are subject to change without notice. All shipments will be made at prices prevailing at time of shipment.

DOMESTIC SHIPPING

Most orders are shipped within one business day of receipt.

Shipping charges are based upon the actual weight and dimensions of each shipment. Some large, bulky items may be expensive to ship via an air delivery method, regardless of weight. We can provide you with an estimated shipping cost at the time you place your order or contact you with actual shipping costs after the order is packed.

Very large or heavy items may require delivery by truck freight or may be subject to oversize charges based upon package dimensions.


DAMAGED GOODS

Our outstanding claims experience with UPS attests to the care that is taken in packaging to prevent shipping damage. Any claim for damage must be made to StreetRodGuys.com immediately upon receipt. Be sure to save the box and all packing materials. We cannot credit you for the damaged merchandise until UPS acknowledges the claim.

EASY RETURNS

There is No Need to Call First. We will promptly and cheerfully make satisfactory adjustments should an unused item be defective or not as ordered. Please make a copy of the original paperwork that came with your order. Returns should be in original, undamaged cartons and in the same condition as received. No returns accepted after 30 days. No returns accepted on books, videos, software or special orders. Returns not due to our error may be subject to a restocking charge. Refunds are made via the original form of payment only. If due to our error, we will refund your return UPS Ground shipping charges.

IMPORTANT NOTICE

Auto Customization and products are subject to failure when exposed to the high stresses involved. All equipment, including safety equipment, is sold without warranty, expressed or implied. No warranty or representation is made to the product's ability to protect the user from any injury or death. The user assumes the risk. StreetRodGuys.com is NOT responsible for damage, consequential or otherwise, for equipment failure or mal-performance after installation.

 

Web Site Privacy and Security Information

StreetRodGuys.com understands and respects our customers' need for privacy and security on the Internet. We offer a secure web site that utilizes advanced 128 bit encryption technology. Furthermore, customer credit card information is never available on our web site even if a customer's password is compromised. You will have to enter your credit card information each time you order. We believe this slight inconvenience is worth the added security that this policy provides.

For detailed information concerning all of the information we collect, why we collect it, and what we do with the it, please review our Privacy Policy.


If you have further questions about these policies, please contact us via email at sales@streetrodguys.com, or call us at (612) 465-9219, Mon. thru Fri., 9 a.m. to 5:00 p.m. Central Time. We will be happy to address any concerns you might have.